Warranty Support & Claims Process

For technical issues or warranty claims, please contact our partner’s dedicated local support engineers:

Phone: 02 7903 5046
Email: ubnt-support@leadersystems.com.au
Support hours: Mon–Fri, 8:30 AM – 5:30 PM Sydney time

How to Request Support

• When contacting support, mention you are an end user who purchased from BUZY Networks.
• Have your product serial number ready (found on the device label or in your UniFi console).
• Engineers will assess the issue and determine if a warranty replacement is required.
• If approved, they will provide a ticket number for your claim.

Warranty Replacement Process

1. Send us the ticket number, and we will issue a Return Authorization (RA) number.
2. Drop off or send the faulty unit to the nearest warehouse.
3. A replacement will be shipped to you promptly.

For any further assistance, feel free to reach out to our team.