BUZY Networks ships Ubiquiti, UniFi and related networking hardware Australia-wide. We are a supply-only retailer and do not provide on-site installation.
Stocked items are typically despatched the same or next business day once payment has cleared. Orders containing bulky or heavy items are despatched once the freight quote has been accepted and paid. Items shipping from different warehouses may arrive separately. You'll receive tracking details by email once your order is on its way.
Free shipping applies to eligible orders over $500 (inc. GST). Orders under $500 are charged shipping calculated at checkout based on the destination and the items ordered.
Free shipping is not available on any order containing a bulky or heavy item. If your order includes one or more of these items, freight is charged on the entire order, regardless of the order total. This is due to the disproportionate freight cost these items carry. Bulky and heavy items include (but are not limited to) uninterruptible power supplies (UPS) and battery units, server and network racks and enclosures, large point-to-point dishes and antennas, and other products flagged as bulky or heavy on the product page.
Because freight for these items varies significantly by destination, it is quoted individually rather than calculated at checkout. When your cart contains a bulky item, you'll be prompted to request a delivery quote — we'll confirm the freight cost with you before your order is despatched. Alternatively, you can select free warehouse pickup at checkout and avoid freight charges entirely.
Some large items are delivered on a pallet. If a forklift is available at the delivery address, the pallet can be unloaded directly. If not, delivery is arranged on a truck with a tail-lift so your order can be unloaded safely, which may affect the freight cost. When requesting a delivery quote, please let us know whether a forklift is available on site — this helps us quote accurately the first time.
You're welcome to collect your order from our distribution partner's warehouse. Pickup is free for orders over $250 and is a good way to avoid freight charges — including on bulky or heavy items. Select pickup at checkout and we'll let you know when your order is ready to collect.
We deliver to most locations across Australia. Remote, regional and offshore destinations may attract an additional freight charge, which will be shown at checkout or quoted before despatch. We currently ship within Australia only.
Please inspect your delivery on arrival. If a parcel arrives visibly damaged, note it with the courier where possible and contact us within 7 days so we can resolve it quickly.
Please double-check your delivery address at checkout. Re-delivery costs arising from an incorrect or incomplete address provided at the time of order may be passed on to the customer.
For anything shipping-related, or to request a freight quote before ordering, get in touch via our contact page.
