TL;DR

ETA’s and Product Arrivals

The ETAs displayed on our product pages represent the expected date of arrival for products at one of our wholesale partner’s warehouses, typically located in Sydney or Melbourne.

If you’re checking ETAs because you have placed a pre-order with us, or if you’re generally interested in understanding how the ETA system operates, we’re here to shed some light on the process behind the scenes.

What can affect the ETA of a product?

A change in ETA might occur due to a delay in the arrival of the ship into port. Furthermore, the ETA might change or completely disappear from the page when the products have arrived, which is normal and usually indicates they are in the process of being booked into the warehouse for processing pre-orders. Once pre-orders have been dealt with, and if stock remains, the rest will be made available for purchase. This process can take a few days for large shipments.

We strive to provide the most up-to-date information about product availability in a dynamic marketplace. Our ETA data is refreshed every few minutes throughout the day.

Global supply chains are subject to changing conditions.  Please do read this entire page to know what to expect.

How do I Preorder Items?

It’s easy!  Just add the products you want to preorder to your shopping cart, and we’ll automatically create a preorder in the system for you.

You can’t mix preorder items with items that are in stock, so you will need to create separate orders if you also want to order products for delivery from current stocks.

We do not request payment for preorders, but there’s some important things to know:

• Due to current market conditions, and foreign exchange fluctuations, we cannot guarantee the current price for items you may wish to preorder.
• Our distribution partner can only calculate prices on incoming goods once they have arrived on our shores.  Many products are increasing in price due to inflation.  We don’t add any additional premium to preorder prices, and always apply the same margin to stocked and out of stock products, but do be prepared for generally small price fluctuations.  Price changes depend on global conditions such as currency exchange rates, and can only be calculated once the items arrive from overseas supply chain.
• Some product categories, are suffering from extended shortages worldwide, many will not been seen back in stock this calendar year, so please be prepared for an extended wait to acquire these.
• You can cancel unpaid preorders anytime, just let us know.

When will my preorder items be available?

• Good question!  For each product you wish to preorder, please check in advance if there are any known ETAs listed on the product page.  For example, if you see a product with no stock showing *and* no ETAs in the respective columns (as per the example below), then we simply don’t know when we will see that product again.  We can say broadly that the average wait is usually at least 8 weeks when the listing shows like this, but can blow out to significantly longer than that, even beyond 12 months. Please take this open-ended availability issue into account and always feel free to re-visit the individual product pages from time to time to see if ETAs have been added.Example of a product with no current known ETA:
  
  

Are there Terms and Conditions for Preordering?

Yes, a few points to note, mainly explaining what is in our control and what isn’t.

• Price(s) incl. GST and shipping to be determined upon product arrival into AU.
• Global production shortages and ongoing supply chain issues have made it tougher for our valued customers to acquire certain Ubiquiti products.
• Your preorder gets you in the queue for the product(s). However, we cannot not guarantee supply from the next coming shipment. Pre-ordered items are placed in a queue at distribution HQ and allocations are only made when the shipments arrive in Australia.
• External events that cause shipping delays can occur. All ETAs shown on individual product pages are best estimates, and updated frequently.
• We update ETAs for out of stock products updated regularly throughout each day. Please check the individual product pages from time to time for updates to availability info.

OK, I got all that – How do I Preorder?

It’s easy!  Just add the products you want to preorder to your shopping cart, and go through the checkout process to create your preorder.

Reminders:

• You can’t mix preorder items with in-stock items.  Please create separate order for preorder items.
• You can cancel your preorder at any time – just let us know.and importantly…
• No Stock and No ETA means we can’t say when the item will be back in stock.