When Ubiquiti approves a replacement, we handle the return and get your new unit moving — fast.
Shop Ubiquiti ProductsYou deal with Ubiquiti for the approval, then we take it from there. We handle the return process with our Australian distributor so you don't have to.
Your Ubiquiti gear develops a fault within 24 months of purchase. It happens — even with the best equipment.
Lodge a ticket with Ubiquiti's global support at help.ui.com. They'll assess the fault and approve the replacement.
Once Ubiquiti approves the replacement, contact us and we raise the return authorisation directly with our Australian distributor. You choose how you'd like it handled:
Either way, we're working to get you sorted with minimum downtime and minimum fuss.
Every Ubiquiti-branded product purchased through buzy.com.au is covered. No exceptions, no fine print games.
Gateways, Dream Machines, switches, and routers. The backbone of your network — covered.
Access points, mesh devices, in-wall units, and outdoor APs across the U6 and U7 range.
Every UniFi Protect camera — Bullet, Dome, Turret, PTZ, Doorbell, Instant, Flex. Indoor and outdoor.
NVRs, NAS, access control, phones, EV chargers, airMAX radios, accessories — if it's Ubiquiti and we sell it, it's covered.
Ubiquiti's standard distributor warranty is 1 year. We double it — automatically.
| Standard (other resellers) |
BUZY Networks | |
|---|---|---|
| Warranty period | 1 year | 2 years |
| Australian-based support | ✕ | ✓ |
| We handle the return process | ✕ | ✓ |
| Advance replacement option | ✕ | ✓ |
| Free return shipping option | ✕ | ✓ |
Upgrade to Ubiquiti's official UI Care program at checkout and extend your protection to a full 5 years — with expedited replacement and pre-paid return shipping direct from Ubiquiti.
Browse eligible productsFrom your date of purchase with BUZY Networks. Your order confirmation email serves as your proof of purchase.
No registration needed. We keep records of every order, so when you contact us, we can look up your purchase straight away.
With advanced replacement, we send your new unit immediately and you return the faulty one within 5 days at your cost. With standard replacement, we send a prepaid label — you return the faulty unit first, and once it's received and booked in, we dispatch the replacement. Same outcome, your choice of speed vs cost.
Yes — all Ubiquiti products purchased from BUZY Networks are covered under the 2-year Advanced Replacement Warranty, including past orders.
Our 2-year warranty is included with every purchase. UI Care is Ubiquiti's official paid upgrade that extends coverage to 5 years with additional benefits like pre-paid return labels direct from Ubiquiti. They complement each other.
Australian Consumer Law still protects you — products must last a reasonable time regardless of stated warranty periods. We'll always do our best to help, even outside the warranty window. If you purchased UI Care, you're covered for 5 years.
