Secure your spot in the queue for out-of-stock products. Here's everything you need to know.
Before placing a preorder, check the product page for ETA information. Here's what you'll see:
Expected arrival date shown
Products are on their way to our supplier's warehouse (Sydney/Melbourne). ETAs update every few minutes throughout the day.
No arrival date available
We don't currently know when this product will arrive. Average wait is 8+ weeks, but can extend to 12+ months for products with global shortages.
Placing a preorder gets you in the queue, but doesn't guarantee allocation from the next shipment. High-demand products may be entirely pre-sold before arrival. We allocate stock on a first-come, first-served basis when shipments arrive.
Good news: You can check the likelihood of your preorder being filled - see "Check Your Preorder Status" below.
Due to currency exchange fluctuations and global market conditions, we cannot guarantee the current displayed price for preordered items. Final prices (including GST and shipping) are determined when products arrive in Australia. Price changes are typically small, and we never add premiums to preorders - the same margins apply to both stocked and out-of-stock products.
You cannot mix preorder items with in-stock items in the same order. Please create separate orders if you want both immediate delivery and preordered products.
Already placed a preorder? We can check with our supplier about the likelihood of your order being allocated from the next shipment.
Contact us with your preorder number and we'll query our distributor directly, copying them on our response so you get accurate allocation information.
Yes! You can cancel your unpaid preorder at any time with no penalty. Just contact us with your preorder number.
ETAs typically disappear when products arrive at the warehouse and are being processed. This is normal and usually means they're allocating stock to preorders. The process can take a few days for large shipments. Once preorders are fulfilled, remaining stock (if any) becomes available for regular purchase.
Price changes depend on foreign exchange rates and global market conditions when products arrive. Changes are typically small. Our distributor calculates final landed costs once goods arrive in Australia. We maintain the same profit margins on both stocked and preordered products - no premium is added to preorders.
Products showing "No ETA" mean we genuinely don't know when they'll be back in stock. The average wait is at least 8 weeks, but some products experiencing global shortages may not arrive for 12+ months. Check back on the product page periodically - we update ETAs throughout each day as new information becomes available.
Not necessarily. High-demand products may be entirely pre-sold before they even arrive. Stock is allocated on a first-come, first-served basis from the supplier's queue system. The earlier you place your preorder, the better your position in the queue. Use the "Check Your Preorder Status" form above to inquire about allocation likelihood for your specific order.
No, preorder items must be ordered separately from in-stock items. You'll need to create separate orders if you want both immediate delivery and preordered products.
Our ETA data refreshes every few minutes throughout the day. We work hard to provide the most current information available from our suppliers. Keep in mind that global supply chains are dynamic, and external events can cause delays.
Browse our products and look for items showing preorder availability.
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